Privacy Policy
Escape Weight Loss and Wellness ("Escape," "we," "us") respects your privacy. This policy explains what information we collect through escapeweightloss.com, how we use and share it, and the choices you have.
Information we collect
- Contact and identity information: name, email, phone number, date of birth, sex assigned at birth, and shipping/home address.
- Health information you provide in the intake: height, weight, goals, medical conditions, medications, allergies, prior treatment, surgical and family history, pregnancy status, and lifestyle information.
- Consents and signatures: your acknowledgements, typed electronic signature, the date and time, and your IP address.
- Appointment and inquiry details you send through our contact and appointment forms.
- Technical information: browser type, device, pages viewed, and similar data collected automatically through standard server logs.
How we use information
- To provide the intake, route it for licensed clinician review, and coordinate any resulting care and fulfillment.
- To contact you about your request, appointment, or next steps.
- To operate, secure, and improve our website and prevent fraud or abuse.
- To comply with legal and regulatory obligations.
Who we share information with
- Licensed clinicians, prescribers, and pharmacies involved in evaluating and fulfilling your care, through our clinical technology partner (VitaRelay) that transmits intakes securely.
- Service providers that help us operate our website, forms, and communications, under obligations to protect your information.
- Legal and safety disclosures when required by law, or to protect the rights, safety, and security of patients, us, or others.
We do not sell your personal information or your health information, and we do not use your health information for advertising.
Security
Intake data is transmitted over encrypted (HTTPS) connections and sent directly to our clinical technology partner rather than by email. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Retention
We keep information as long as needed to provide services and to meet legal, medical-record, and regulatory retention requirements, then delete or de-identify it where permitted.
Your choices and rights
You may request access to, correction of, or deletion of your personal information, subject to legal and medical-record requirements. You may opt out of marketing messages at any time. Depending on your state (including Texas), you may have additional rights; contact us to exercise them.
Cookies and analytics
Our site may use cookies or similar technologies for basic functionality and performance. You can control cookies in your browser settings.
Children
Our services are for adults 18 and older. We do not knowingly collect information from anyone under 18.
Text and email communications
If you provide your phone number or email, we may contact you about your request and care. Message and data rates may apply. Reply STOP to opt out of texts.
Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows the latest version.
Contact us
Escape Weight Loss and Wellness
North Texas (McKinney, Frisco, Prosper, Allen, Plano, Celina, Melissa, The Colony)
Phone: 469-901-1543